Terms and
Conditions of Rental
This page provides our standard terms and conditions of rental
for guests.
The owners of the property, hereinafter referred to as the
Owner, and their Management Company, offer the short term
rental/letting of the Property named on the Rental Agreement (a
copy is supplied on booking of your vacation property), to the
person of 21 years or over named as the Party Leader and to the
named party members (on the Rental Agreement), hereinafter
referred to as the Guest, under the terms set out below.
1.
Booking
2. Deposit
3.
Acceptance
4.
Payments
5.
Rental
Period
6.
Check In
7.
Check Out
8.
Basis
of Rental
9.
Security Deposit
10. Pets
11. Cancellation
12. Service
Level
13.
Limitation of Liability
14. Complaints
15. Smoking
16. Parking
1.
Booking
The Owner will provide a written quotation by email and/or on
screen showing the total rental fee to the Guest for the
Property. Quotations are valid for 30 days, unless and until the
Property is either booked by a third party, or the Owner
receives a deposit for the same dates (or part thereof) from any
party. Where the Guest agrees by email, facsimile or other
written device to book the Property, the Owner will provide a
booking confirmation to the Guest by email. The Guest must pay
the requested deposit or payment as defined on the booking
confirmation prior to confirmation of the booking. During that
period, the Owner reserves the right to accept any booking for
the Property from a third party, where said third party agrees
to payment prior to receipt of payment from the Guest.
2. Deposit
A deposit of 40% will be required on any bookings. Bookings of
less than 7 nights will incur a cleaning charge of $90, which
will be required with the balance of the rental fee.
Confirmed Booking
On receipt of the required payment from the Guest, the Owner
will issue a Rental Agreement by email, facsimile or postal mail
to the Guest. Only on release of the Rental Agreement from the
Owner is the booking determined as confirmed.
3.
Acceptance
The Guest agrees that payment of the rental deposit sum to the
Owner will signify their full acceptance of these Terms and
Conditions of Rental. The Guest further acknowledges that by
payment of the final rental sum, the Guest has received copies
of, and/or read and accepted these Terms of Conditions of Rental
on this web site.
4. Payments
The Guest agrees and acknowledges that the Owner will not
release the Property or any service prior to receipt by the
Owner of payment in full. Failure of the Guest to pay rental or
for any service will result in removal or refusal to supply said
service, including, but not limited to provision of
accommodation in the Property. Such removal and or refusal will
not alter the terms and penalties associated with cancellation.
The Guest agrees to pay the Total Rental Fee as shown on the
Rental Agreement within the due dates as set out on the booking
confirmation. Final and full payment is due 70 days prior to
arrival. In the event of late payment, or failure to pay, the
Owner reserves the rights to levy the cancellation penalty
percentage charges against any money that the Guest has paid in
advance and cancel the booking of the Guest. Where the money
paid in advance is insufficient to cover the calculated
percentage, the Owner reserves the right to exercise any legal
remedies to pursue the amount owed by the Guest.
Where the Guest chooses to amend their booking 30 days or more
prior to arrival, resulting in a change of dates of stay, a $100
Booking Administration Fee will be levied. Where the guest
alters the booking resulting in a reduction in the number of
nights, the Company will charge the $100 Booking Administration
Fee in addition to the cancellation fee warranted against the
number of nights cancelled as described below.
Any changes to existing bookings within 30 days of arrival will
not be permitted.
The Owner reserves the right to amend rates at any time.
Pre-existing reservations, where the Guest has made a payment,
will remain at the pre-increase pricing.
5.
Rental Period
The Guest agrees, and the Owner permits the Rental Period to
begin and end on the dates shown as the Rental Period (as shown
on the Rental Agreement).
6. Check In
Check in to the Property is after 4:00 pm on the date of arrival
as shown on the Rental Agreement, Booking Confirmation or
Registration Form. At the sole discretion of the Owner, any
Guest arriving to collect keys before that time may be refused.
Guests will check in with the Management Company on arrival and
will complete all registration documentation as requested by the
Management Company. The Management Company will provide lock box
and house information on registration.
7.
Check Out
Check out is on the date of departure as shown on the Rental
Agreement and Registration Form, at 10:00 am. All keys must be
returned as per Management Company’s instructions. In the event
that it is found that the Guest has not departed the Property on
the date of departure, at the due time, then the Guest will pay
a penalty charge of one day’s rental.
8.
Basis of Rental
The Property offered for short-term rental through the Owner and
is provided on a self-catering basis.
9.
Security Deposit
A security deposit of $300 is required for all bookings. This
payment is required on payment of the final rental fee. Any/all
of this amount will be refunded to the guest within 45 days of
departure following the Management Companies’ confirmation that
no damage (other than normal wear and tear) has occurred.
In cases of damage, the Guest agrees that the Owner or
Management Company can charge additional fees to cover:
• Early arrival or late departure charges
• Non-return of keys
• Loss or breakage of inventory items
• Damage to the Property or its equipment
• Unauthorised Pets
Where loss or damage to the Property, the inventory, or
equipment exceeds $300, the Management Company or the Owner will
bill the Guest for the shortfall, and the Guest agrees to pay
within 14 days. In the event that the Guest fails to pay any
such shortfall, the Owner reserves the right to exercise any
legal remedies to pursue the amount owed from the Guest. Where
the Owner or its Management Company finds damage or loss to the
Property following the Guests departure that, in the view of the
Management Company, constitutes malicious or wanton damage, the
Owner and their Management Company reserves the right to notify
law enforcement authorities and prosecute, in addition to
billing the Guest for the full amount of repair or replacement,
and the Guest agrees to pay within 14 days.
10.
Pets
Pets are not permitted in the Property. Guests with pets are
advised to place their pet at another facility. A pet or
evidence of a pet found on the premises will cause immediate
eviction and forfeiture of Guest’s entire rent and deposit.
Neither the Management Company nor the Owner of the Property can
be held liable for any loss or injury to a pet while staying at
the Property, or for any action taken against the pet or pet
owner by third parties. In the event that the Guest brings a pet
to the Property, a charge of at least $100 per room per week
will be levied, to pay for additional sanitation and cleaning on
the departure of the Guest and pet.
11.
Cancellation
The Guest may cancel their booking at any time up to or during
the Rental Period. In the event that the Guest exercises their
right to cancel, the Owner will levy the following cancellation
penalty percentage rates of the Total Rental Fee (amount shown
on the booking confirmation):
• From initial date of booking up to 8 weeks prior to the
arrival date deposit.
• Between 6 and 8 weeks prior to the arrival date 50%
• Between 4 and 6 weeks prior to the arrival date 80%
• Less than four weeks days prior to the arrival date 100%
The Owner regrets that it is unable to waive any of the
cancellation charges above, whatever the circumstances. The
Owner recommends that all guests take out adequate cancellation
or vacation insurance either through their insurance broker or
travel agent.
12. Service Level
The Owner makes all reasonable efforts to maintain the property
and its equipment in good working order. Wherever commercially
possible, repairs are performed within 24 hours, but sometimes
delays are inevitable. No refunds are granted for malfunctioning
mechanical or electrical equipment including (but not limited
to): inoperable appliances, air-conditioning units and spa. No
refunds will be given for unfavourable weather, early departure,
utility service interruption, construction, or maintenance
issues. Additionally, there are no refunds for faulty recording
or playback equipment, TVs, audio, telecom, cable reception,
computer equipment or Internet access.
13.
Limitation of Liability
The Owner makes all reasonable efforts to provide advice and
safety information, this information will be provided by the
Management Company. It is the responsibility of the Guest to
ensure that they have read and understood the contents and
advice given following arrival at the Property. In addition, the
Owner states the following:
• The Owner will not release the physical address of the
Property to the Guest prior to the collection of the keys and
directions to the Property on arrival. This is a security
measure.
• The Owner does not accept liability for equipment failure and
or services in the Property. In the event of failure of
equipment, the Guest must notify the Management Company within
one working day such that the Management Company may elect to
affect a remedy to the failure.
• The Owner does not accept liability for lost or stolen
personal property of the Guest from the Property during the
Rental Period. In the event that property of the Guest is lost
or stolen, the Guest should advise the appropriate authority
first, and then the Management Company, of the lost or stolen
items. The Management Company will make good and secure the
Property, and this will be the extent of its liability to the
Guest under such circumstances.
• The Owner or its representatives may enter the Property at any
time, without notice, for the purposes of protection and/or
maintenance of the Property. Wherever possible, the Owner will
provide notice to the Guest prior to such entrance.
• The Owner accepts no liability for personal loss or injury to
the Guest during the Rental Period. The Guest must ensure that
they have adequate insurance cover. The Management Company
provide information and advice to the Guest in an advisory
capacity only, with no guarantee or promise implied.
• The Guest must ensure that Children are supervised at all
times. It is the policy of the Owner that all Children under the
age of 18 years are not left in rental accommodation
un-supervised during the rental period.
• The Owner does not accept any liability for the acts or
omissions of any agent. These include but are not limited to,
Management Agent or utility providers.
• The Owner does not accept liability for acts of violence,
nature, fire, flood, war, civil disobedience, riot, or other
force majure that may have a deleterious effect on the Guest.
• Failure to comply with any of the terms herein will, at the
sole discretion of the Owner, result in the eviction of the
Guest from the Property, without recompense or refund.
14. Complaints
If the guest has any cause of complaint, and this has not been
voiced to the Management Company during the rental period, the
owner cannot accept responsibility or complaints.
15.
Smoking
The property is strictly a non-smoking property. A
cleaning/sanitation fee of $300 will be charged if smoking has
occurred in the property.
16. Parking
A maximum of two vehicles can be accommodated at the property on
the driveway. Please note that
Coral Cay restricts the parking of commercial vehicles, mobile
homes, campers and trailers on the resort property. This
excludes pick-up trucks and sports utility vehicles with a
maximum total cargo capacity of 1 ton or less which may be
parked on the driveway.
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